At NuLife Pharmacy, we are committed to delivering exceptional customer care and ensuring every interaction with our team is respectful, helpful, and professional. We welcome all forms of feedback — whether it's a suggestion, compliment, or complaint — as they help us continually improve our services.
If you would like to share your experience with us, or if something has not met your expectations, you can get in touch in the following ways:
(Please include your full name, contact details, and a description of your feedback or issue.)
[Customer Service Number - coming soon]
Our lines are open: Monday to Friday: 9:00 AM – 5:00 PM
(Excluding public holidays)
We take all complaints seriously and aim to resolve them efficiently and fairly. Here's what to expect:
We will acknowledge your complaint within 2 working days of receipt.
Your concern will be thoroughly investigated by a senior member of our team.
We aim to respond in full within 7 working days. If further investigation is needed, we will keep you informed and provide an updated timeframe.
If your complaint is upheld, we will offer a clear explanation and, where appropriate, corrective action. If you remain unsatisfied, you may request for the issue to be escalated to our management team.
All feedback and complaints are treated with the strictest confidence. We will only use your personal information to investigate and resolve your concern.
If your complaint involves a regulated pharmacy service and you're unhappy with our resolution, you may contact:
General Pharmaceutical Council (GPhC)
Website: www.pharmacyregulation.org
We value every opportunity to learn and grow. Your feedback — positive or negative — helps us enhance our services and ensure a better experience for all our customers.
If you have any questions regarding this policy, please don't hesitate to contact our team.
Warm regards,
NuLife Pharmacy Team