NuLife Pharmacy
We welcome all forms of feedback — compliments, suggestions, or complaints — as they help us continually improve our service.
We take all complaints seriously and aim to resolve them efficiently and fairly. Here's what to expect when you reach out to us.
We will acknowledge your complaint within 2 working days of receipt.
Your concern is thoroughly investigated by a senior member of our team.
We aim to respond in full within 7 working days. If more time is needed, we will keep you updated.
If your complaint is upheld, we provide a clear explanation and corrective action. You may escalate to our management team if unsatisfied.
All feedback and complaints are treated with the strictest confidence. We will only use your personal information to investigate and resolve your concern, in accordance with UK GDPR.
If your complaint involves a regulated pharmacy service and you remain unhappy with our resolution, you may contact:
www.pharmacyregulation.org
Every piece of feedback helps us deliver a better experience for all our patients. Thank you for taking the time.