Trading As: NuLife Pharmacy
Company Number: 16511208
Registered Address: 167-169 Great Portland Street, London, England, W1W 5PF
Email: support@nulife.com
Last updated: July 2025
This service is provided by NuLife Care Ltd trading as 'NuLife Pharmacy'. By using this service you are confirming that you understand and agree to be legally bound by these Terms and Conditions. These terms and conditions apply to your access to the NuLife Pharmacy website ("www.thenulife.com"). Please read these terms and conditions carefully before accessing and/or ordering any medicine from our Website. If you access the Website, and/or place an order for medicine, you agree to be bound by these terms and conditions. If you do not agree with the terms and conditions, please do not use our Website.
NuLife Pharmacy is a fully regulated company by the relevant UK medical bodies. NuLife Pharmacy offers information, advice and treatment for a range of medical conditions. This service is provided by qualified UK Pharmacists who are registered with the General Pharmaceutical Council (GPhC) and can be trusted to deliver a high level of service by our qualified pharmacists.
Your privacy is imperative to us and the following information explains what measures we take to protect it. Please refer to our Privacy Policy for additional information on how we use and protect your data.
The information and advice provided by NuLife Pharmacy when you use the service is based on the information you have supplied to us. It is your responsibility to ensure this information is accurate and you accept that failure to do so (whether intentionally or not) will affect the information and advice we give to you and the medicines we supply to you and, as such, may have consequences for which we are not responsible.
We also use this information to ensure we ship the medication to the right address. It is your responsibility to ensure that the correct shipping address is provided.
All prices on this website are in GBP and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website is accurate but occasionally there may be an error. In the event that an error has occurred and the price charged is too high, we will identify all those that have overpaid and refund the difference.
When you place an order for medicines or engage in a service that includes the prescribing of medicines, we must assess your clinical suitability before the medicines can be approved for supply.
You acknowledge that the dispatch of your order may be delayed whilst completing all ID and clinical checks, and that you will be available to receive and sign for the delivery following dispatch, even if the dispatch is delayed for any reason.
According to the requirements of the UK medicines regulator (MHRA), we are unable to reuse or resell any dispensed medication. We therefore cannot accommodate patient requested changes, cancellations or returns once your order has been placed, unless required by our clinical team to ensure safe and suitable supply.
When we receive an order from you to purchase goods or services from us, we will confirm that we have received the order by sending a confirmation email. Professional codes of conduct and legal restrictions may limit the number and frequency of any item we are permitted to supply to you and, as such, we have no obligation to supply quantities exceeding the relevant permitted maximum and will charge only for those we do supply. We reserve the right to reject any order.
In providing payment card details, you confirm that you are authorised to use the card and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated postage and packaging fees and any other charges that become due to us under these terms and conditions. Our payments are handled by third party payment processors.
Our pharmacy team can only make a decision as to whether it is in the best interests of the patient to receive a medicine when the pharmacist has all relevant information. On occasion, this may require the pharmacist to ask the patient for additional information further to the information that was provided in response to an online consultation form.
We operate an online pharmacy and therefore postage and packaging are charged on all orders of medicines that are sent in the post. If you would like to collect your medication from our premises please contact us at support@nulife.com or choose this option if available during the order placement on our website.
Our pharmacy will dispense all medicines. Medicines will be dispatched in accordance with your chosen delivery date. All orders will be reviewed by our pharmacy team at least 48 hours before the delivery date. Our clinical team may have additional follow up questions and may wish to speak in person to discuss a medication or condition with you. This may delay approval and dispatch of your order.
Please note: Orders cannot be amended within 48 hours of the delivery date.
All medication deliveries must be signed for, and it is the patient's responsibility to ensure they are available to receive the medication delivery in person. For prescription medication such as Mounjaro or Wegovy, it is the responsibility of the patient to ensure they read and comply with storage and usage instructions.
According to the requirements of the UK medicines regulator (MHRA), we are unable to reuse or resell any dispensed medication. This policy also applies to sealed medication that has left our premises. Our pharmacy is not able to use returned medication, which means that we cannot issue a refund on any returned medication.
We may require you to send your pen back to us, as we need to be able to liaise with the manufacturer. If you dispose of your pen prior to contacting us, we will be unable to replace this as we need to have this pen returned to us in order to complete our investigation.
In the case that our clinical team reject your order, your refund will automatically be processed within 5-10 business days, but in some cases can take up to 14 days. We want you to be happy with your purchase - if you're not, please contact support@nulife.com to let us know and we'll be happy to resolve any issues.
We charge a standard £10 fee for any orders which are cancelled by you once you have placed your order.
NuLife Pharmacy aims to maintain 100% customer satisfaction. If you are unhappy with anything, please contact us immediately and within 7 days of the situation arising. For complaints please direct your concerns to support@nulife.com with the subject title 'Complaint with your order number'.
Where you have emailed using the correct subject title we will endeavour to respond to you within 72 hours.
It is your responsibility to ensure that someone is available to sign for any medicines that are delivered at your chosen delivery address or to collect the medicine from our nominated courier yourself. The person signing for medicines does not need to be the named patient. You acknowledge and accept that we have no control over the courier service, and we have no liability in respect of items that are not received by you after we have dispatched them.
Errors are extremely rare; we operate extremely stringent processes to ensure every medication dispensed is checked by a trained checker. You should check the content of each delivery promptly upon receipt. If you believe that items have been sent to you in error, please do not break the seal on the medication and contact us immediately or if you require support after receiving your medication, please contact us no later than 2 days post receipt of your order at support@nulife.com
We take care to ensure that all information available on our website about our business, services and any products mentioned is accurate. However, some things may develop or change leading to the information being out of date occasionally. General medical information provided on the website is not a substitute for specific and personalised medical advice and should not be read or used as such.
Nothing in these Terms and Conditions is intended to, nor shall it grant a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.
If you are part of the referral scheme for NuLife Pharmacy, then additional terms and conditions will be provided directly to you when appropriate.
UK law prohibits advertising Prescription Only Medicines (POMs) to the public. Sharing referral codes publicly in ways that promote POMs may be considered a violation of these laws.
Customers who share referral codes in violation of these guidelines will lose any associated rewards and may be removed from the referral programme.
When sharing your code, do not use the NuLife Pharmacy logo or any other NuLife intellectual property.
We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you place your order.