NuLife Pharmacy

Privacy
Policy

How we collect, use, and protect your personal data when you use NuLife Pharmacy.

NuLife Care Ltd

Company Number: 16511208

Trading As: NuLife Pharmacy

167–169 Great Portland Street, London, W1W 5PF

support@thenulife.com01709 805 376

Introduction

This Privacy Policy explains how NuLife Care Ltd (“we”, “us”, “our”), trading as NuLife Pharmacy, collects, uses, and protects your personal data when you visit our website (www.thenulife.com) or use our services. We are committed to safeguarding your privacy and ensuring your personal information is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are a registered UK pharmacy regulated by the General Pharmaceutical Council (GPhC).

What Personal Data We Collect

Identity Data

Full name, date of birth, gender

Contact Data

Address, email, phone number

Health Data

Medical history, medication, symptoms, consultation answers (Special Category Data)

Order Data

Product and service orders, delivery details

Payment Data

Payment card details (processed securely via third-party processors — we do not store card details)

Verification Data

Photographic ID, full-body images, and video consultations for clinical and identity verification

How We Use Your Data

  • ✓To provide pharmacy services and assess your clinical suitability for treatments
  • ✓To process and dispatch your orders safely and securely
  • ✓To contact you with updates or request further information where clinically necessary
  • ✓To verify your identity and eligibility through photographic or video confirmation
  • ✓To comply with regulatory and legal obligations
  • ✓To respond to complaints, queries, or clinical follow-up
  • ✓To improve our services and website usability (analytics)

Lawful Basis for Processing

Consent

For marketing communications or where you explicitly agree

Contract

When processing is necessary to fulfil a service you requested

Legal Obligation

To comply with UK pharmacy, tax, and regulatory rules

Vital Interests

Where required to protect your health or wellbeing

Legitimate Interests

For operational improvement, fraud prevention, or analytics

Sharing Your Information

We only share your information when necessary and with the following parties:

  • –Registered pharmacists and prescribers within NuLife Pharmacy
  • –Secure payment processors (we do not store card details)
  • –Prescription delivery partners (e.g. couriers)
  • –IT and service providers supporting our infrastructure
  • –Regulatory bodies (e.g. GPhC, MHRA) if legally required
  • –Your GP (only with your consent or in clinical emergencies)

Reviews and feedback

NuLife may contact you via email to invite you to review any services and/or products you have received from us, in order to collect your feedback and improve our services and products (the “Purpose”).

We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback. This means that we will share your name, email address and reference number with Trustpilot for the Purpose.

How We Store and Protect Your Data

We use encryption, secure servers, and restricted access to protect your personal data.

We retain prescription and medical records for at least 8 years in accordance with GPhC and MHRA requirements.

All data is stored and processed within the UK or in accordance with UK GDPR safeguards.

Your Rights

Under UK GDPR you have the right to:

→Access your personal data
→Request correction of inaccurate data
→Request deletion (where legally permitted)
→Withdraw consent at any time
→Object to or restrict certain types of processing
→Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, email support@thenulife.com. To raise a concern with the regulator, visit ico.org.uk.

Cookies & Tracking

Essential cookies and similar storage support sign-in, security, your basket, checkout and privacy preferences. Optional services remain off until you choose to enable them.

  • Analytics: Vercel Web Analytics and Speed Insights measure public website usage and performance.
  • Marketing: Meta Pixel helps measure advertising performance and interactions with our adverts. Meta may recognise your browser across websites and may set advertising cookies. With your permission, nl_ref remembers a referral partner for up to 30 days and nl_ambassador_ref remembers an ambassador for up to 90 days. Rejecting Marketing prevents new cookie-based referral attribution; it does not change existing orders or recorded commissions.
  • Reviews & embedded content: Trustpilot embeds ratings and reviews using a connection to Trustpilot, which may involve cookies.
  • Privacy choice: the essential nl_cookie_consent cookie remembers your choices for up to 180 days on this browser.

You can accept or reject optional services, choose individual categories, or change your choice at any time. Turning off an enabled service reloads the page to stop it. Existing account, order and clinical records are not deleted by changing cookie preferences.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their content or privacy practices. Please review those sites' privacy policies separately.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at www.thenulife.com/privacy-policy.