Our Prescriber Today: Khurum AfzalSuperintendent Pharmacist | GPhC number - 2082261

Privacy Policy

NuLife Care Ltd

Company Number: 16511208

Registered Address: 167–169 Great Portland Street, London, W1W 5PF

Trading As: NuLife Pharmacy

Email: support@nulife.com

Introduction

This Privacy Policy explains how NuLife Care Ltd ("we", "us", "our"), trading as NuLife Pharmacy, collects, uses, and protects your personal data when you visit our website [www.thenulife.com] or use our services. We are committed to safeguarding your privacy and ensuring that your personal information is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

We are a registered UK pharmacy regulated by the General Pharmaceutical Council (GPhC).

What Personal Data We Collect

Identity Data

Full name, date of birth, gender

Contact Data

Address, email, phone number

Health Data

Medical history, medication, symptoms, consultation answers (Special Category Data)

Order Data

Product and service orders, delivery details

Payment Data

Payment card details (processed securely via third-party payment processors)

Technical Data

IP address, browser type, device data, cookies

Verification Data

Photographic ID, full-body images, and video consultations used for clinical and identity verification (e.g. for medications like Mounjaro)

How We Use Your Data

  • • To provide pharmacy services and assess your clinical suitability for treatments
  • • To process and dispatch your orders safely and securely
  • • To contact you with updates or request further information where clinically necessary
  • • To verify your identity and eligibility through photographic or video confirmation
  • • To comply with regulatory and legal obligations
  • • To respond to complaints, queries or clinical follow-up
  • • To improve our services and website usability (analytics)

Lawful Basis for Processing

Consent

For marketing communications or where you explicitly agree

Contract

When processing is necessary to fulfil a service you requested

Legal Obligation

To comply with UK pharmacy, tax, and regulatory rules

Vital Interests

Where required to protect your health or wellbeing

Legitimate Interests

For operational improvement, fraud prevention, or analytics

Sharing Your Information

We only share your information when necessary and with the following parties:

  • • Registered pharmacists and prescribers within NuLife Pharmacy
  • • Secure payment processors (we do not store card details)
  • • Prescription delivery partners (e.g. couriers)
  • • IT and service providers supporting our infrastructure
  • • Regulatory bodies (e.g. GPhC, MHRA) if legally required
  • • Your GP (only with your consent or in clinical emergencies)

How We Store and Protect Your Data

We use encryption, secure servers, and restricted access to protect your personal data.

We retain prescription and medical records for at least 8 years in accordance with GPhC and MHRA requirements.

All data is stored and processed within the UK or in accordance with UK GDPR safeguards.

Your Rights

You have the right to:

  • • Access your personal data
  • • Request correction of inaccurate data
  • • Request deletion (where legally permitted)
  • • Withdraw consent at any time
  • • Object to or restrict certain types of processing
  • • Lodge a complaint with the Information Commissioner's Office (ICO)

To exercise your rights, email: support@nulife.com

UK ICO website: https://www.ico.org.uk

Cookies and Tracking Technologies

We use cookies and tracking tools to:

  • • Maintain essential site functionality
  • • Analyse usage and improve user experience

You can manage cookie settings via your browser or our website cookie banner.

Third-Party Links

Our website may include links to third-party sites. We are not responsible for their content or privacy practices.

Updates to This Policy

We may update this Privacy Policy periodically. The latest version will always be available at www.thenulife.com/privacy-policy.

Contact Us

📧Email: support@nulife.com

📍Address: NuLife Care Ltd, 167–169 Great Portland Street, London, W1W 5PF